Documentation
Guides
Step-by-step guides for AI Assistant: Shopify, connecting your systems, human handoff, in-app support for iOS and Android, your own domain, your content, signed-in customers and shared pages.
AI support assistant for your Shopify storeAdd AI Assistant to your storefront with no theme edit, let it learn your products and policies, and give signed-in shoppers answers about their orders.AI support assistant for your WooCommerce storeCreate a read key in your store admin, let your mate learn the catalogue and policies, and give a signed-in customer answers about their own orders.Install the real WordPress plugin (not just a script tag)Install the AI Assistant plugin, add the floating widget or an inline [bmai_assistant] block, publish your knowledge, and recognize signed-in visitors.Add your mate to a Ghost publicationWire the embed through Ghost's own Code Injection, let it learn your posts and pages, register a member as your identified reader, and add an inline placement.Add the assistant to your Webflow sitePaste the embed script where your plan allows it, or use the Designer Extension to insert it as a real page element — then teach it your content and recognize signed-in visitors.Add your mate to a BigCommerce storeAdd the universal Script Manager embed or the native single-click app, connect an MCP server to your live catalogue and orders, and recognize signed-in customers via the Customer Login API.Add your mate to a Wix siteAdd the embed via Custom Code on Premium or an Embed HTML element on the free plan, let it learn your pages, and recognize signed-in Members.Add your mate to a Squarespace siteWire the embed through a Code Block/Embed Block (or Code Injection on Business+), let it learn your pages, register a member as your identified visitor, and add page actions with WebMCP.Connect your MCP server as assistant toolsRegister your MCP server as your assistant's tools, give each tool an access level, mark the changes that need a confirmation card, then publish.Set up human handoffTurn on handoff, staff the Inbox, choose how conversations are assigned, set how your team is alerted, and measure with ratings and response targets.In-app AI support for iOS and AndroidShow your assistant's chat inside your iOS or Android app, pass sign-in through your own API, and verify on a real device.Serve your assistant on your own domainClaim your address, prove you own it with one DNS record, point it at us with another, verify, and get a certificate automatically.Teach your assistant your own contentLet it read your help site or paste in text, publish, test what it finds, and keep every answer sourced — it says when it is not sure.Recognize signed-in customersLet the assistant trust who is signed in: publish your public key, have your API sign a short-lived proof, and wire getIdentity and refreshIdentity.Follow a visitor across workspacesPlatform operators: open one visitor's route across every workspace as stops, read each stop's honest identity state, and erase the visitor everywhere on request.See which website tries became customersPlatform operators: read every website try with its instruments, the six-stage conversion funnel, and an honest outcome per try — converted, probable, or where it left.Share pages the assistant makesAsk your mate for a report, diagram or how-to and get a self-contained page at your address; choose who can open it, comment inline, manage it from chat.Let the assistant use your pagePublish what your page already does — look up an order, book a slot, start a return — as actions the assistant runs, asking first before changing anything.Forms and sign-in inside the chatAsk for missing details as a card with real fields instead of a list to type, and let visitors sign in to your site without leaving the conversation.Let your users sign in from the chatGive customers a sign-in card inside the conversation, on the accounts you already run: what they get, how to switch it on, and what stays with you.How your page and the widget talk to each otherThe complete host ↔ widget contract: open, preset, ask and identify from the page; the events the widget posts back; page tools both ways; navigation, theming, security and a cookbook.Ask without signing in: the public toolsWhat anyone can ask the site assistant or the MCP server without an account — pricing, overview, docs search, status, contact — and what stays private.Connect Telegram for team alertsCreate a bot, give the platform its token and webhook secret, link your own account, and get hand-off alerts you can reply to from Telegram.Email channel: your support address and your own mailboxUse the support address every workspace gets, or connect your own mailbox through a hosted sign-in, and let your mate answer threaded, draft, summarize, translate, forward and send invites from the Inbox.Get a signed webhook on every eventRegister an endpoint, verify the signature and timestamp on every call, choose your events, and handle retries and the dead-letter state.Read and reply over the REST APICreate a workspace API key, call the REST endpoints or the MCP server with it, list and read conversations, post an operator reply, and rotate the key.Keep HubSpot current from every conversationCreate a private app token, connect it in the Console, and let hand-offs open tickets while resolved conversations keep each customer's record up to date.Turn a hand-off into a Zendesk ticketGive the Console your subdomain, agent email and API token, and each request for a person arrives in your queue with the thread, page and requester.
New to a term? The words these guides use are defined in the Glossary.